Cargo iQ

Cargo iQ is an IATA interest group with the mission of creating and implementing quality standards for the worldwide air cargo industry.

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About Cargo iQ

Cargo iQ is a cross-stakeholder organization working to create and implement quality standards aimed at enhancing the customer service experience of the worldwide air cargo industry.

It operates as an independent not-for-profit membership group composed of over 60 major airlines, freight forwarders, ground handling agents, trucking companies and IT solution providers globally.

Members work collaboratively to develop a system of shipment planning and performance monitoring for air cargo based on common business processes and milestones.

They are externally audited at regular intervals for quality compliance as proof of their continuous improvement and commitment to delivering quality-driven services and supporting real-time service delivery.

As part of that system, the Cargo iQ Master Operating Plan (MOP), which has been endorsed by the International Air Transport Association (IATA) as a recommended industry practice, describes the standard end-to-end process of transporting air cargo.

The organization is supported by IATA as one of its interest groups.

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  • 1 jpg Chris Davies-007
    Chris Davies
    File size: 2 MB Downloads: 226
  • 2 jpg Laura Rodriguez-003
    Laura Rodriguez Manager Implementation and Quality Assurance at Cargo iQ
    File size: 3 MB Downloads: 213
  • 3 jpg Fedor Novikov
    Fedor Novikov, Marketing Director, Volga-Dnepr Group, which consists of AirBridgeCargo Airlines, Volga-Dnepr Airlines and ATRAN Airlines
    File size: 305 KB Downloads: 45
  • 4 jpg Clark Fritzsch
    Clark Fritzsch, Global Head of Business Process Management – Airfreight, Hellmann
    File size: 572 KB Downloads: 40

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