Cargo iQ

Cargo iQ is an IATA interest group with the mission of creating and implementing quality standards for the worldwide air cargo industry.

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About Cargo iQ

Cargo iQ is a cross-stakeholder organization working to create and implement quality standards aimed at enhancing the customer service experience of the worldwide air cargo industry.

Originally founded by leading airlines and forwarders to improve reliability in the supply chain, Cargo iQ membership has grown to include more than 60 members from across the supply chain during its 25 years of operation, which it celebrates in 2022.

Global Cargo iQ membership now includes airlines, freight forwarders, ground handling agents, IT solution providers, Road Feeder Services (RFS), and, most recently, small- to medium-sized enterprise (SME) forwarders.

Operating as an independent, not-for-profit group, members work together to develop a system of shipment planning and performance monitoring for air cargo based on common business processes and milestones.

Members are externally audited at regular intervals for quality compliance as proof of their continuous improvement and commitment to delivering quality-driven services and supporting real-time service delivery.

As part of that system, the Cargo iQ Master Operating Plan (MOP), which has been endorsed by the International Air Transport Association (IATA), defines the standard end-to-end process of transporting air cargo.

The organization is supported by IATA as one of its interest groups.

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