Agency Sector Management

ASM provides a one-stop software and representative solution across the international freight supply chain.

Visit the website www.asm.org.uk

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“The new Service Desk will help us improve efficiency by streamlining our operations, allowing us to better manage and improve the service we deliver,” said Sally-Anne Cox, Service Desk Manager, ASM.

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ASM LAUNCHES NEW SERVICE DESK TO SUPPORT FORWARDERS THROUGH CHANGES TO CUSTOMS DECLARATION SERVICE


The new Service Desk will improve efficiency by streamlining operations, in the wake of an unprecedented level of queries from forwarders 

London, UK, Wednesday 19th July 2023: Agency Sector Management (ASM) has launched its new Service Desk portal to make it easier to raise problems, track queries, and request enhancements to ASM’s Customs clearance software, Sequoia, as part of its service improvement plan.

Now live, users can report incidents, raise service requests, and access knowledge articles, which signpost helpful information, through the Service Desk.

“The new Service Desk will help us improve efficiency by streamlining our operations, allowing us to better manage and improve the service we deliver,” said Sally-Anne Cox, Service Desk Manager, ASM.

“This will enable all tickets to be answered in a timely fashion, so forwarders can rest assured their query is being handled.”

Within the portal, users can track the status of all their tickets online, as well as send and receive updates, all from a single location.

All tickets will be managed by the existing dedicated team who are ready to provide help and support across all areas, including guiding forwarders through Customs procedural modifications, such as the migration of export declarations from the Customs Handling of Import and Export Freight (CHIEF) system to Customs Declaration Service (CDS).

“In the wake of recent Customs and Brexit-related changes to regulations, the freight forwarding community is facing unprecedented levels of disruption,” said Sharon Greer, General Manager, ASM.

“We hope ASM’s new Service Desk will reinvigorate the service we deliver and provide much needed resources to support our industry through further changes.”

The launch of the new Service Desk follows ASM’s major recruitment drive, with the new hires set to answer customer queries and help users navigate the new regulations.

ASM remains committed to re-opening their telephone call centre to support urgent technical issues, which prevent the normal operation of the Sequoia software, as soon as it is viable to do so.

To access the new Service Desk Portal, please click here.

ABOUT ASM

Agency Sector Management (UK) Ltd (ASM), is the leading software provider to the UK Customs clearance and freight forwarding industries and has three decades of experience in addressing the complex needs of global freight forwarders and providing total Customs solutions.

Sequoia, its complete software solution, supports across the board in:

  • Air & Ocean Import and Export
  • External Temporary Storage Facilities (ETSF)
  • Customs Freight Simplified Procedures (CFSP)
  • Customs Warehousing
  • New Computerised Transit System (NCTS)
  • Designated Export Place (DEP)
  • Air WayBills (AWB’s)
  • Forwarding Documentation
  • Job Costing and Invoicing
  • Worksheets
  • Web Services Application Programme Interface

ASM represents the interests of the freight forwarding community through advocacy activities, ensuring its voice is heard during drafting of legislation and tackling the issues at the forefront of the industry’s concern.

Through these activities, ASM ensures its software is responsive to its users’ priorities, making it the innovative, integrated solution they need, be they freight forwarders, community, or government systems.

To find out more visit www.asm.org.uk


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    “The new Service Desk will help us improve efficiency by streamlining our operations, allowing us to better manage and improve the service we deliver,” said Sally-Anne Cox, Service Desk Manager, ASM.
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    Sally-Anne Cox, Service Desk Manager, ASM.
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    Agency Sector Management (ASM) logo
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ASM LAUNCHES NEW SERVICE DESK TO SUPPORT FORWARDERS THROUGH CHANGES TO CUSTOMS DECLARATION SERVICE

The new Service Desk will improve efficiency by streamlining operations, in the wake of an unprecedented level of queries from forwarders

London, UK, Wednesday 19th July 2023: Agency Sector Management (ASM) has launched its new Service Desk portal to make it easier to raise problems, track queries, and request enhancements to ASM’s Customs clearance software, Sequoia, as part of its service improvement plan.

Now live, users can report incidents, raise service requests, and access knowledge articles, which signpost helpful information, through the Service Desk.

“The new Service Desk will help us improve efficiency by streamlining our operations, allowing us to better manage and improve the service we deliver,” said Sally-Anne Cox, Service Desk Manager, ASM.

“This will enable all tickets to be answered in a timely fashion, so forwarders can rest assured their query is being handled.”

Within the portal, users can track the status of all their tickets online, as well as send and receive updates, all from a single location.

All tickets will be managed by the existing dedicated team who are ready to provide help and support across all areas, including guiding forwarders through Customs procedural modifications, such as the migration of export declarations from the Customs Handling of Import and Export Freight (CHIEF) system to Customs Declaration Service (CDS).

“In the wake of recent Customs and Brexit-related changes to regulations, the freight forwarding community is facing unprecedented levels of disruption,” said Sharon Greer, General Manager, ASM.

“We hope ASM’s new Service Desk will reinvigorate the service we deliver and provide much needed resources to support our industry through further changes.”

The launch of the new Service Desk follows ASM’s major recruitment drive, with the new hires set to answer customer queries and help users navigate the new regulations.

ASM remains committed to re-opening their telephone call centre to support urgent technical issues, which prevent the normal operation of the Sequoia software, as soon as it is viable to do so.

To access the new Service Desk Portal, please click here.

ABOUT ASM

Agency Sector Management (UK) Ltd (ASM), is the leading software provider to the UK Customs clearance and freight forwarding industries and has three decades of experience in addressing the complex needs of global freight forwarders and providing total Customs solutions.

Sequoia, its complete software solution, supports across the board in:

  • Air & Ocean Import and Export
  • External Temporary Storage Facilities (ETSF)
  • Customs Freight Simplified Procedures (CFSP)
  • Customs Warehousing
  • New Computerised Transit System (NCTS)
  • Designated Export Place (DEP)
  • Air WayBills (AWB’s)
  • Forwarding Documentation
  • Job Costing and Invoicing
  • Worksheets
  • Web Services Application Programme Interface

ASM represents the interests of the freight forwarding community through advocacy activities, ensuring its voice is heard during drafting of legislation and tackling the issues at the forefront of the industry’s concern.

Through these activities, ASM ensures its software is responsive to its users’ priorities, making it the innovative, integrated solution they need, be they freight forwarders, community, or government systems.

To find out more visit www.asm.org.uk

Our Vision

The objective of SESAR is to modernise European ATM by defining, developing and delivering new or improved technologies and procedures (SESAR Solutions).

SESAR’s vision builds on the notion of trajectory-based operations’ and relies on the provision of air navigation services (ANS) in support of the execution of the business or mission trajectory — meaning that aircraft can fly their preferred trajectories without being constrained by airspace configurations.

SESAR Deployment Manager

The SESAR Deployment Manager (SDM) function is defined by the Article 9 of Commission Implementing Regulation (EU) N°409/2013. Under the oversight of the European Commission, the SDM function consists of the synchronisation and the coordination of the deployment of the Common Projects. A Common Project is a Commission Implementing Regulation which mandates the implementation of the most essential operational changes in the European ATM Master Plan by the Member States of the European Union and their operational stakeholders. The first Common Project is known as the Pilot Common Project (PCP) and is defined by the Regulation (EU) N°716/2014. The SDM synchronises and coordinates implementation against the SESAR Deployment Programme which is a project view of the Common Projects organizing their implementation into optimum sequences of activities by all the stakeholders required to implement. To develop and maintain the SESAR Deployment Programme in close consultation with all the stakeholders is another important task under the SDM function.