Cargo iQ

Cargo iQ is an IATA interest group with the mission of creating and implementing quality standards for the worldwide air cargo industry.

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Marie Seco-Köppen - MOP Working Group Chair, Cargo iQ

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CARGO IQ LAUNCHES NEW MEMBERSHIP ENGAGEMENT SCHEME AS MARIE SECO-KÖPPEN TAKES OVER AS EXECUTIVE DIRECTOR


A tiered membership system and a performance scorecard are both being set in motion while Marie Seco-Köppen is to take over from Lothar Moehle as Cargo iQ Executive Director

Hong Kong, Wednesday, 13th March 2024: Cargo iQ, has today announced the appointment of a new Executive Director, Marie Seco-Köppen and formally launched a new membership engagement scheme, which aims to further drive quality in the air cargo industry.

The scheme includes a tiered membership program, as well as a scorecard system measuring Key Performance Indicators (KPIs) across cargo movements, with both initiatives being piloted by Cargo iQ Board members.

Seco-Köppen, brings over 20 years’ experience in delivering process improvements and digitalization within global air freight.

She joins Cargo iQ from Im3pact AG, a consultancy for global transportation, and will take over from the current Executive Director, Lothar Moehle, a driving member of the organization since its inception 26 years ago.

Moehle is retiring in June after a 50-year career in air cargo.

“This new chapter promises to be exciting, and I am looking forward to engaging with the Board and members to further extend Cargo iQ’s unique cross-stakeholder quality program,” said Seco-Köppen, who is currently the Master Operating Plan (MOP) Working Group Chair at Cargo iQ.

“In our fragmented industry, quality standards and digitalization remain crucial to attain increased performance visibility, which is required to remove redundancies and jointly drive-up service consistency for the shipper.”

Seco-Köppen will formally step up as Executive Director in May 2024.

“Cargo iQ is taking the next step in driving quality in our industry by engaging members in two initiatives that put implementation transparency at the heart of the process, as well as ensuring all stakeholders have clear KPIs against which they can measure success and define improvements,” said Moehle.

“The scorecard system will be open for all air cargo stakeholders who engage with Cargo iQ members to use, to measure the quality of their partner’s service, but also their own performance.”

The scorecard initiative, which is under development for both forwarder-carrier and carrier-ground handling agent relationships, concentrates on measuring selected Cargo iQ Milestones, including Notified for Delivery (NFD) performance, which is a core KPI for the group.

Other KPIs are related to timely and complete information exchange during the execution along the shipment journey.

“For balance, we also include important Data Input Quality KPIs, as one cannot perform a service if data is input incorrectly,” said Rutger Jan Pegels, Director Performance Management, KLM Cargo and Vice Chair, Cargo iQ.

The tier system scheme awards members Bronze, Silver, or Gold membership according to level of implementation and conformance to reporting.

“With these new initiatives, we are creating more transparency among members related to the level of implementation towards whole network and or shipment scope,” said Kerstin Strauss, Vice President, Global Operations Air Logistics, Kuehne + Nagel , and Chair, Cargo iQ.

“We are facilitating focused dialog on improvement to reach higher coverage.”

About Cargo iQ

Cargo iQ is a not-for-profit quality standards group working to create and implement specifications to enhance the customer service experience of the global air cargo industry.

Originally founded by leading airlines and forwarders to improve reliability in the supply chain, Cargo iQ membership has grown to include more than 60 members from across the industry during its 25+ years of operation, including airlines, forwarders, ground handlers, IT solution providers, and Road Feeder Services (RFS), incorporating the small- to medium-sized (SME) community.

Members work together to develop a system of shipment planning and performance monitoring for air cargo based on common business processes and milestones. This Quality Management System (QMS) drives continuous improvement in member operations and forms the cornerstone of Cargo iQ’s work.

Members are externally audited at regular intervals for quality compliance as proof of their commitment to delivering quality-driven services and supporting real-time service delivery.

As part of that system, the Cargo iQ Master Operating Plan (MOP), which has been endorsed by the International Air Transport Association (IATA), defines the standard end-to-end process of transporting air cargo.

The organization is supported by IATA as one of its interest groups.

For more information, visit cargoiq.org 


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CARGO IQ LAUNCHES NEW MEMBERSHIP ENGAGEMENT SCHEME AS MARIE SECO-KÖPPEN TAKES OVER AS EXECUTIVE DIRECTOR

A tiered membership system and a performance scorecard are both being set in motion while Marie Seco-Köppen is to take over from Lothar Moehle as Cargo iQ Executive Director

Hong Kong, Wednesday, 13th March 2024: Cargo iQ, has today announced the appointment of a new Executive Director, Marie Seco-Köppen and formally launched a new membership engagement scheme, which aims to further drive quality in the air cargo industry.

The scheme includes a tiered membership program, as well as a scorecard system measuring Key Performance Indicators across cargo movements, with both initiatives being piloted by Cargo iQ Board members.

Seco-Köppen, brings over 20 years’ experience in delivering process improvements and digitalization within global air freight.

She joins Cargo iQ from Im3pact AG, a consultancy for global transportation, and will take over from the current Executive Director, Lothar Moehle, a driving member of the organization since its inception 26 years ago.

Moehle is retiring in June after a 50-year career in air cargo.

“This new chapter promises to be exciting, and I am looking forward to engaging with the Board and members to further extend Cargo iQ’s unique cross-stakeholder quality program,” said Seco-Köppen, who is currently the Master Operating Plan (MOP) Working Group Chair at Cargo iQ.

“In our fragmented industry, quality standards and digitalization remain crucial to attain increased performance visibility, which is required to remove redundancies and jointly drive-up service consistency for the shipper.”

Seco-Köppen will formally step up as Executive Director in May 2024.

“Cargo iQ is taking the next step in driving quality in our industry by engaging members in two initiatives that put implementation transparency at the heart of the process, as well as ensuring all stakeholders have clear KPIs against which they can measure success and define improvements,” said Moehle.

“The scorecard system will be open for all air cargo stakeholders who engage with Cargo iQ members to use, to measure the quality of their partner’s service, but also their own performance.”

The scorecard initiative, which is under development for both forwarder-carrier and  carrier-ground handling agent relationships, concentrates on measuring selected Cargo iQ Milestones, including Notified for Delivery (NFD) performance, which is a core KPI for the group.

Other KPIs are related to timely and complete information exchange during the execution along the shipment journey.

“For balance, we also include important Data Input Quality KPIs, as one cannot perform a service if data is input incorrectly,” said Rutger Jan Pegels, Director Performance Management, KLM Cargo, and Vice Chair, Cargo iQ.

The tier system scheme awards members Bronze, Silver, or Gold membership according to level of implementation and conformance to reporting.

“With these new initiatives, we are creating more transparency among members related to the level of implementation towards whole network and or shipment scope,” said Kerstin Strauss, Vice President, Global Operations Air Logistics, Kuehne + Nagel , and Chair, Cargo iQ.

“We are facilitating focused dialog on improvement to reach higher coverage.”

About Cargo iQ

Cargo iQ is a not-for-profit quality standards group working to create and implement specifications to enhance the customer service experience of the global air cargo industry.

Originally founded by leading airlines and forwarders to improve reliability in the supply chain, Cargo iQ membership has grown to include more than 60 members from across the industry during its 25+ years of operation, including airlines, forwarders, ground handlers, IT solution providers, and Road Feeder Services (RFS), incorporating the small- to medium-sized (SME) community.

Members work together to develop a system of shipment planning and performance monitoring for air cargo based on common business processes and milestones. This Quality Management System (QMS) drives continuous improvement in member operations and forms the cornerstone of Cargo iQ’s work.

Members are externally audited at regular intervals for quality compliance as proof of their commitment to delivering quality-driven services and supporting real-time service delivery.

As part of that system, the Cargo iQ Master Operating Plan (MOP), which has been endorsed by the International Air Transport Association (IATA), defines the standard end-to-end process of transporting air cargo.

The organization is supported by IATA as one of its interest groups.

For more information, visit cargoiq.org 

Our Vision

The objective of SESAR is to modernise European ATM by defining, developing and delivering new or improved technologies and procedures (SESAR Solutions).

SESAR’s vision builds on the notion of trajectory-based operations’ and relies on the provision of air navigation services (ANS) in support of the execution of the business or mission trajectory — meaning that aircraft can fly their preferred trajectories without being constrained by airspace configurations.

SESAR Deployment Manager

The SESAR Deployment Manager (SDM) function is defined by the Article 9 of Commission Implementing Regulation (EU) N°409/2013. Under the oversight of the European Commission, the SDM function consists of the synchronisation and the coordination of the deployment of the Common Projects. A Common Project is a Commission Implementing Regulation which mandates the implementation of the most essential operational changes in the European ATM Master Plan by the Member States of the European Union and their operational stakeholders. The first Common Project is known as the Pilot Common Project (PCP) and is defined by the Regulation (EU) N°716/2014. The SDM synchronises and coordinates implementation against the SESAR Deployment Programme which is a project view of the Common Projects organizing their implementation into optimum sequences of activities by all the stakeholders required to implement. To develop and maintain the SESAR Deployment Programme in close consultation with all the stakeholders is another important task under the SDM function.