Raft
Raft is the intelligent logistics platform empowering freight forwarders and customs brokers to automate shipment execution across the entire lifecycle in order to drive efficiency, collaborate effectively and deliver more value to their shipper end-customers.
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RAFT INSISTS HUMAN-CENTRIC TECH IS INTEGRAL TO AI ADOPTION ACROSS THE GLOBAL LOGISTICS INDUSTRY
AI creates the space necessary to foster and maintain the human relationships on which the logistics industry thrives, Raft CEO James Coombes told delegates at the TIACA Executive Summit yesterday
Brussels, Belgium, Wednesday 8th November 2023: The successful adoption of artificial intelligence (AI)-driven technology will rely on developing solutions that enable forwarders and customs brokers to prioritize human connections, said James Coombes, Chief Executive Officer (CEO) and Co-Founder, Raft, at The International Air Cargo Association (TIACA) Executive Summit yesterday.
Coombes stressed that freight forwarding is ultimately a relationships business, highlighting that AI exists to free up time for forwarders and customs brokers to focus on the human elements of their work.
“While it’s true that AI holds tremendous potential, trust and human relationships are fundamental elements in logistics, and these emotional aspects are an area where AI has its limitations,” said Coombes.
“The connections we build with our service providers, customers, and partners are invaluable and irreplaceable.
“Our approach is to use AI to automate the more routine, lower-value tasks, allowing freight forwarders and customs brokers to concentrate on nurturing and enhancing these crucial relationships.”
The importance of developing safe, human-centric, and trustworthy AI was recognized and endorsed by the Bletchley Declaration, signed by multiple countries at the UK’s AI Safety Summit last week.
Coombes explained that a human-centric approach ensures that the expertise of forwarders and customs brokers is complemented by the AI solutions they are using.
This enables critical thinking, creativity, and new levels of customer service to take priority.
“With this understanding, freight forwarders and customs brokers can take small steps to implement AI to address their operational pain points, recognize the immense value of this, and slowly build and scale their use of modern technology from there,” said Coombes.
Raft’s Chief Growth Officer Lionel van der Walt also spoke on the ‘Sustainability’ panel at the summit, emphasizing the benefits of adopting AI-driven solutions to prepare for upcoming sustainability regulations coming into effect across the EU in January 2024.
About Raft
Raft is the intelligent logistics platform that’s rewriting the technology playbook for freight forwarders and customs brokers in the automation era.
We empower our customers to drive efficiency, collaborate effectively, and deliver more value to their shipper end-customers by automating shipment execution across the entire lifecycle—from operations, finance, customs, and sales to visibility and emissions reporting.
Raft embeds AI into workflows and standardizes diverse data inputs—whether email content, EDI, or API—in order to drive lower-touch shipment execution. This frees up teams to focus on higher value work while reducing costs and driving profitability.
Founded in 2017, Raft serves 60 freight forwarders in 30+ countries globally, including 40% of the A&A’s Top 25 Global Freight Forwarders List.
Our platform is used to execute over 300k shipments per month, saving customers up to 2 hours on every shipment.
Find out more: raft.ai
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RAFT INSISTS HUMAN-CENTRIC TECH IS INTEGRAL TO AI ADOPTION ACROSS THE GLOBAL LOGISTICS INDUSTRY
AI creates the space necessary to foster and maintain the human relationships on which the logistics industry thrives, Raft CEO James Coombes told delegates at the TIACA Executive Summit yesterday
Brussels, Belgium, Wednesday 8th November 2023: The successful adoption of artificial intelligence (AI)-driven technology will rely on developing solutions that enable forwarders and customs brokers to prioritize human connections, said James Coombes, Chief Executive Officer (CEO) and Co-Founder, Raft, at The International Air Cargo Association (TIACA) Executive Summit yesterday.
Coombes stressed that freight forwarding is ultimately a relationships business, highlighting that AI exists to free up time for forwarders and customs brokers to focus on the human elements of their work.
“While it’s true that AI holds tremendous potential, trust and human relationships are fundamental elements in logistics, and these emotional aspects are an area where AI has its limitations,” said Coombes.
“The connections we build with our service providers, customers, and partners are invaluable and irreplaceable.
“Our approach is to use AI to automate the more routine, lower-value tasks, allowing freight forwarders and customs brokers to concentrate on nurturing and enhancing these crucial relationships.”
The importance of developing safe, human-centric, and trustworthy AI was recognized and endorsed by the Bletchley Declaration, signed by multiple countries at the UK’s AI Safety Summit last week.
Coombes explained that a human-centric approach ensures that the expertise of forwarders and customs brokers is complemented by the AI solutions they are using.
This enables critical thinking, creativity, and new levels of customer service to take priority.
“With this understanding, freight forwarders and customs brokers can take small steps to implement AI to address their operational pain points, recognize the immense value of this, and slowly build and scale their use of modern technology from there,” said Coombes.
Raft’s Chief Growth Officer Lionel van der Walt also spoke on the ‘Sustainability’ panel at the summit, emphasizing the benefits of adopting AI-driven solutions to prepare for upcoming sustainability regulations coming into effect across the EU in January 2024.
Latest from Raft
About Raft
Raft is the intelligent logistics platform that’s rewriting the technology playbook for freight forwarders and customs brokers in the automation era.
We empower our customers to drive efficiency, collaborate effectively, and deliver more value to their shipper end-customers by automating shipment execution across the entire lifecycle—from operations, finance, customs, and sales to visibility and emissions reporting.
Raft embeds AI into workflows and standardizes diverse data inputs—whether email content, EDI, or API—in order to drive lower-touch shipment execution. This frees up teams to focus on higher value work while reducing costs and driving profitability.
Founded in 2017, Raft serves 60 freight forwarders in 30+ countries globally, including 40% of the A&A’s Top 25 Global Freight Forwarders List.
Our platform is used to execute over 300k shipments per month, saving customers up to 2 hours on every shipment.
Find out more: raft.ai