TIACA

The International Air Cargo Association represents all segments of the air freight supply chain. Their not-for-profit association supports, informs, and connects companies and organisations of all sizes with the aim of developing an efficient, modern, and unified air cargo industry worldwide.

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TIACA drives global airfreight standards with launch of Cargo Service Quality tool


The official launch of TIACA’s online Cargo Service Quality tool comes after 179 freight forwarders and 18 cargo terminals took part in the pilot last year

Miami, Florida, USA, Monday 25th February 2019 – TIACA’s new online Cargo Service Quality (CSQ) tool has officially launched, following its successful trial involving nearly two hundred air cargo supply chain companies.

Oman Aviation Services, SATS Ltd at Singapore’s Changi Airport, and Asia Airfreight in Hong Kong are the most recent Cargo Terminal Operators (CTO)s to enlist in the program, which aims to improve visibility and facilitate new air cargo global standards.

“This is a prime example of airports leading the way for change in their communities, through embracing an environment of collaboration and visibility,” said Steven Polmans, TIACA Vice Chair, and Head of Cargo and Logistics at Brussels Airport Company.

“Given the success of the pilot, we are very excited that this TIACA initiative is now being made accessible to the wider industry, and we encourage interested parties to get in touch.”

The online tool is a new worldwide campaign by TIACA to set global benchmarking standards for the airfreight industry to adopt, and in turn enhance quality across the chain.

“Momentum behind TIACA’s new CSQ tool is rapidly accelerating, and we are currently in advanced talks with dozens more air cargo supply chain companies, from Europe and Africa to Asia and North America, eager to sign up to the program,” said Sanjiv Edward, Chief Commercial Officer, Delhi International Airport, and TIACA Board member.

“Our first production live assessment will take place in April this year and, given the success of the pilot, we are looking forward to demonstrating to the global air cargo community the ability of CSQ to initiate change and drive up performance.”

The CSQ pilot scheme that took place last year involved 179 freight forwarders and 18 cargo terminal operators around the world, including India’s Delhi Indira Gandhi International Airport and AAICLAS Chennai Cargo Terminal, Brussels Airport in Belgium, Indonesia’s PT Jasa Angkasa Semestra, Hong Kong’s Asia Airfreight Terminal, and Singapore Airport Terminal Services (SATS) Ltd, amongst others.

Following completion of the pilot, Kenya Airports Authority pledged to fully adopt CSQ by mid-2019 at all airports across the country, which will be the first nationwide implementation of the assessment tool.

In order to raise cargo service standards, the tool is made up of four parts: Benchmarking, Assessment, Improvement, and Excellence.

The tool allows participating cargo terminals to provide ratings on several factors including process, technology, facilities, regulators, and general airport infrastructure, amongst other variables.

The data that CSQ collects, provides airports and cargo terminals with the business insight to identify areas of improvement and guide investment decisions.

For more information on the CSQ tool, email csq@tiaca.org

For more information on TIACA membership, email Kenneth Gibson, Business Development Manager, at kgibson@tiaca.org, call +1 (786) 265 7011, or visit www.tiaca.org

ENDS

About TIACA

The International Air Cargo Association (TIACA) represents, supports, informs, and connects every element of the global air freight supply chain.

TIACA lobbies governments and regulators, provides valuable networking opportunities, organizes and hosts leading industry events, and gives guidance, advice, and specialist career development training for members.

We champion every size of business and help shape the policy which affects all our members, providing a unifying voice for the industry, working for global standards, and raising the profile of air cargo.

TIACA is a not-for-profit trade association representing aircraft manufacturers, airports, all-cargo airlines, combination carriers, consultants, Customs brokers, educational institutions, equipment manufacturers, general sales agents, ground handlers, freight forwarders, integrators, IT systems providers, logistics companies, road carriers, shippers and screening technology developers.

TIACA’s Air Cargo Forum is a biennial event bringing together thousands of airfreight decision makers and supply chain operators from across the globe.

For more information on the 2018 Air Cargo Forum, contact Kenneth Gibson, Accounts and Business Development Manager, by emailing kgibson@tiaca.org or visit tiaca.org 

 

For more information

Meantime Communications

+44(0)20 8853 5554

hello@meantime.global

www.meantime.global

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Miami, Florida, USA, Monday 25th February 2019 – TIACA’s new online Cargo Service Quality (CSQ) tool has officially launched, following its successful trial involving nearly two hundred air cargo supply chain companies.

Oman Aviation Services, SATS Ltd at Singapore’s Changi Airport, and Asia Airfreight in Hong Kong are the most recent Cargo Terminal Operators (CTO)s to enlist in the program, which aims to improve visibility and facilitate new air cargo global standards.

“This is a prime example of airports leading the way for change in their communities, through embracing an environment of collaboration and visibility,” said Steven Polmans, TIACA Vice Chair, and Head of Cargo and Logistics at Brussels Airport Company.

“Given the success of the pilot, we are very excited that this TIACA initiative is now being made accessible to the wider industry, and we encourage interested parties to get in touch.”

The online tool is a new worldwide campaign by TIACA to set global benchmarking standards for the airfreight industry to adopt, and in turn enhance quality across the chain.

“Momentum behind TIACA’s new CSQ tool is rapidly accelerating, and we are currently in advanced talks with dozens more air cargo supply chain companies, from Europe and Africa to Asia and North America, eager to sign up to the program,” said Sanjiv Edward, Chief Commercial Officer, Delhi International Airport, and TIACA Board member.

“Our first production live assessment will take place in April this year and, given the success of the pilot, we are looking forward to demonstrating to the global air cargo community the ability of CSQ to initiate change and drive up performance.”

The CSQ pilot scheme that took place last year involved 179 freight forwarders and 18 cargo terminal operators around the world, including India’s Delhi Indira Gandhi International Airport and AAICLAS Chennai Cargo Terminal, Brussels Airport in Belgium, Indonesia’s PT Jasa Angkasa Semestra, Hong Kong’s Asia Airfreight Terminal, and Singapore Airport Terminal Services (SATS) Ltd, amongst others.

Following completion of the pilot, Kenya Airports Authority pledged to fully adopt CSQ by mid-2019 at all airports across the country, which will be the first nationwide implementation of the assessment tool.

In order to raise cargo service standards, the tool is made up of four parts: Benchmarking, Assessment, Improvement, and Excellence.

The tool allows participating cargo terminals to provide ratings on several factors including process, technology, facilities, regulators, and general airport infrastructure, amongst other variables.

The data that CSQ collects, provides airports and cargo terminals with the business insight to identify areas of improvement and guide investment decisions.

For more information on the CSQ tool, email csq@tiaca.org

For more information on TIACA membership, email Kenneth Gibson, Business Development Manager, at kgibson@tiaca.org, call +1 (786) 265 7011, or visit www.tiaca.org

ENDS

About TIACA

The International Air Cargo Association (TIACA) represents, supports, informs, and connects every element of the global air freight supply chain.

TIACA lobbies governments and regulators, provides valuable networking opportunities, organizes and hosts leading industry events, and gives guidance, advice, and specialist career development training for members.

We champion every size of business and help shape the policy which affects all our members, providing a unifying voice for the industry, working for global standards, and raising the profile of air cargo.

TIACA is a not-for-profit trade association representing aircraft manufacturers, airports, all-cargo airlines, combination carriers, consultants, Customs brokers, educational institutions, equipment manufacturers, general sales agents, ground handlers, freight forwarders, integrators, IT systems providers, logistics companies, road carriers, shippers and screening technology developers.

TIACA’s Air Cargo Forum is a biennial event bringing together thousands of airfreight decision makers and supply chain operators from across the globe.

For more information on the 2018 Air Cargo Forum, contact Kenneth Gibson, Accounts and Business Development Manager, by emailing kgibson@tiaca.org or visit tiaca.org 

 

For more information

Meantime Communications

+44(0)20 8853 5554

hello@meantime.global

www.meantime.global

The International Air Cargo Association (TIACA) is the only organization representing all segments of the air freight supply chain.

Our not-for-profit association supports, informs, and connects companies and organizations of all sizes with the aim of developing an efficient, modern, and unified air cargo industry worldwide.

We champion every size of business, and help shape the policy which affects all of our members, providing a unifying voice for the industry, working for global standards, and raising the profile of air cargo.

We host two major events, the biennial Air Cargo Forum and the biennial Executive Summit, as well as organising training and career development programs.

TIACA aims to inform both the public and its membership about the role and importance of air cargo, industry developments, and technical trends.

We are members of the Global Air Cargo Advisory Group (GACAG), working with the International Air Transport Association (IATA), The International Federation of Freight Forwarders Associations (FIATA), and the Global Shippers’ Forum (GSF).

We are committed to representing and advocating the interests of the air cargo community at meetings of relevant regulatory bodies including the World Customs Organization (WCO), the International Civil Aviation Organization (ICAO), United Nations Conference on Trade and Development (UNCTAD), the Organisation for Economic Cooperation and Development (OECD), and others that are open to trade observers.

Launched in the early 1990s, our roots go back to 1960, when a committee of the Society of Automotive Engineers in the USA launched the first Air Cargo Forum to explore the needs of the emerging air cargo industry.

TIACA is governed by its Trustee members, who in turn elect the Board of Directors to manage the organization’s affairs and establish its policy.

The Board of Directors manage and administer the organization, oversee the committee structure, and exercise executive authority over our events.

Our Secretariat is located in Miami, Florida, USA.