Cargo iQ

Cargo iQ is an IATA interest group with the mission of creating and implementing quality standards for the worldwide air cargo industry.

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Virgin Atlantic Cargo awarded first Cargo iQ certification in support of its commitment to ‘best-in-class’ customer service


The carrier was presented with the re-certification during the latest Cargo iQ Working Grouin Prague, Czech Republic, which had record attendance figures 

Geneva, Switzerland, Monday 15th July 2019 – Virgin Atlantic Cargo’s commitment to ‘best-in-class’ customer service and operational resilience has been recognised by the awarding of its first Cargo iQ certification following an independent audit by SGS Société Générale de Surveillance SA on behalf of Cargo iQ, the IATA interest group creating and implementing quality standards for the worldwide air cargo industry.

The audit of the airline’s Quality Management System measured Virgin Atlantic’s performance using the Cargo iQ metrics to track the achievement of shipment milestones and deliveries in accordance with the commitment created at the time of each customers’ booking.

Dominic Kennedy, Managing Director, Cargo at Virgin Atlantic, said: “We are passionate about great customer service and consistently meeting our customers’ expectations and we need the tools to meet this promise.

“Cargo iQ is important to us because it is an independent measurement of our performance against quality standards which have been created by the industry, including many of our biggest customers.”

Ariaen Zimmerman, Executive Director, Cargo iQ, commented: “Every time another Cargo iQ member becomes accredited, we are one step closer to ensuring the air cargo supply chain is transparent and efficient for all stakeholders involved.

“Virgin has been involved and contributing to the community in know-how and expertise for a long time.

“We are excited to see them now obtaining their certification.

“Virgin is a good example of a member that puts into practice the Cargo iQ values of Quality, Collaboration, Reliability, Trust and Innovation, and this certification is a true reflection of that.”

Cargo iQ – which has more than 80 airlines, freight forwarders, ground handling agents, road feeder service and IT provider members – is a system of shipment planning and performance monitoring for air cargo based on common business processes and milestones.

Its Master Operating Plan (MOP) describes the standard end-to-end process of transporting air cargo and gives users a path to enhanced process control, quality monitoring and service improvement.

Virgin Atlantic’s certification follows a two-day on-site visit by SGS auditors, who looked at internal processes, including measures taken to minimise or eliminate shipment errors and provide customers with more visibility of shipment status.

The airline successfully demonstrated that its processes and services are compliant with Cargo iQ’s quality standards.

“We are very proud to reach this important milestone,” said Alex Papworth, Manager, Business Assurance, Virgin Atlantic Cargo.

“Our quality management system has undergone a vigorous audit and our subsequent certification reflects our commitment to putting our customers at the heart of everything we do.

“Cargo iQ provides us with a wealth of data to help analyse and streamline our operations, which will be key as we enter the next exciting phase of Virgin Atlantic’s growth strategy.”

ENDS

About Cargo iQ

Cargo iQ is a cross-stakeholder organization working to create and implement quality standards aimed at enhancing the customer service experience of the worldwide air cargo industry.

Originally founded by leading airlines and forwarders to improve reliability in the supply chain, Cargo iQ membership has grown to include more than 60 members from across the supply chain during its 25 years of operation, which it celebrates in 2022.

Global Cargo iQ membership now includes airlines, freight forwarders, ground handling agents, IT solution providers, Road Feeder Services (RFS), and, most recently, small- to medium-sized enterprise (SME) forwarders.

Operating as an independent, not-for-profit group, members work together to develop a system of shipment planning and performance monitoring for air cargo based on common business processes and milestones.

Members are externally audited at regular intervals for quality compliance as proof of their continuous improvement and commitment to delivering quality-driven services and supporting real-time service delivery.

As part of that system, the Cargo iQ Master Operating Plan (MOP), which has been endorsed by the International Air Transport Association (IATA), defines the standard end-to-end process of transporting air cargo.

The organization is supported by IATA as one of its interest groups.

For more information, visit cargoiq.org


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  • 1 jpg Cargo iQ_Virgin
    Alexander Papworth, Business Assurance Manager, Virgin Atlantic Cargo (centre), receiving the Cargo iQ certification, with Ariaen Zimmerman, Executive Director, Cargo iQ (left), and Laura Rodriguez, Manager Implementation and Quality Assurance, Cargo iQ (right).
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Virgin Atlantic Cargo awarded first Cargo iQ certification in support of its commitment to ‘best-in-class’ customer service

The carrier was presented with the re-certification during the latest Cargo iQ Working Grouin Prague, Czech Republic, which had record attendance figures

Geneva, Switzerland, Monday 15th July 2019 – Virgin Atlantic Cargo’s commitment to ‘best-in-class’ customer service and operational resilience has been recognised by the awarding of its first Cargo iQ certification following an independent audit by SGS Société Générale de Surveillance SA on behalf of Cargo iQ, the IATA interest group creating and implementing quality standards for the worldwide air cargo industry.

The audit of the airline’s Quality Management System measured Virgin Atlantic’s performance using the Cargo iQ metrics to track the achievement of shipment milestones and deliveries in accordance with the commitment created at the time of each customers’ booking.

Dominic Kennedy, Managing Director, Cargo at Virgin Atlantic, said: “We are passionate about great customer service and consistently meeting our customers’ expectations and we need the tools to meet this promise.

“Cargo iQ is important to us because it is an independent measurement of our performance against quality standards which have been created by the industry, including many of our biggest customers.”

Ariaen Zimmerman, Executive Director, Cargo iQ, commented: “Every time another Cargo iQ member becomes accredited, we are one step closer to ensuring the air cargo supply chain is transparent and efficient for all stakeholders involved.

“Virgin has been involved and contributing to the community in know-how and expertise for a long time.

“We are excited to see them now obtaining their certification.

“Virgin is a good example of a member that puts into practice the Cargo iQ values of Quality, Collaboration, Reliability, Trust and Innovation, and this certification is a true reflection of that.”

Cargo iQ – which has more than 80 airlines, freight forwarders, ground handling agents, road feeder service and IT provider members – is a system of shipment planning and performance monitoring for air cargo based on common business processes and milestones.

Its Master Operating Plan (MOP) describes the standard end-to-end process of transporting air cargo and gives users a path to enhanced process control, quality monitoring and service improvement.

Virgin Atlantic’s certification follows a two-day on-site visit by SGS auditors, who looked at internal processes, including measures taken to minimise or eliminate shipment errors and provide customers with more visibility of shipment status.

The airline successfully demonstrated that its processes and services are compliant with Cargo iQ’s quality standards.

“We are very proud to reach this important milestone,” said Alex Papworth, Manager, Business Assurance, Virgin Atlantic Cargo.

“Our quality management system has undergone a vigorous audit and our subsequent certification reflects our commitment to putting our customers at the heart of everything we do.

“Cargo iQ provides us with a wealth of data to help analyse and streamline our operations, which will be key as we enter the next exciting phase of Virgin Atlantic’s growth strategy.”

ENDS

About Cargo iQ

Cargo iQ is a cross-stakeholder organization working to create and implement quality standards aimed at enhancing the customer service experience of the worldwide air cargo industry.

Originally founded by leading airlines and forwarders to improve reliability in the supply chain, Cargo iQ membership has grown to include more than 60 members from across the supply chain during its 25 years of operation, which it celebrates in 2022.

Global Cargo iQ membership now includes airlines, freight forwarders, ground handling agents, IT solution providers, Road Feeder Services (RFS), and, most recently, small- to medium-sized enterprise (SME) forwarders.

Operating as an independent, not-for-profit group, members work together to develop a system of shipment planning and performance monitoring for air cargo based on common business processes and milestones.

Members are externally audited at regular intervals for quality compliance as proof of their continuous improvement and commitment to delivering quality-driven services and supporting real-time service delivery.

As part of that system, the Cargo iQ Master Operating Plan (MOP), which has been endorsed by the International Air Transport Association (IATA), defines the standard end-to-end process of transporting air cargo.

The organization is supported by IATA as one of its interest groups.

For more information, visit cargoiq.org

Our Vision

The objective of SESAR is to modernise European ATM by defining, developing and delivering new or improved technologies and procedures (SESAR Solutions).

SESAR’s vision builds on the notion of trajectory-based operations’ and relies on the provision of air navigation services (ANS) in support of the execution of the business or mission trajectory — meaning that aircraft can fly their preferred trajectories without being constrained by airspace configurations.

SESAR Deployment Manager

The SESAR Deployment Manager (SDM) function is defined by the Article 9 of Commission Implementing Regulation (EU) N°409/2013. Under the oversight of the European Commission, the SDM function consists of the synchronisation and the coordination of the deployment of the Common Projects. A Common Project is a Commission Implementing Regulation which mandates the implementation of the most essential operational changes in the European ATM Master Plan by the Member States of the European Union and their operational stakeholders. The first Common Project is known as the Pilot Common Project (PCP) and is defined by the Regulation (EU) N°716/2014. The SDM synchronises and coordinates implementation against the SESAR Deployment Programme which is a project view of the Common Projects organizing their implementation into optimum sequences of activities by all the stakeholders required to implement. To develop and maintain the SESAR Deployment Programme in close consultation with all the stakeholders is another important task under the SDM function.